FAQ

SOOQ AMAL is an online marketplace where individuals can buy and sell new and used goods, such as electronics, furniture, vehicles, and more. It provides a platform for users to post advertisements for their products and services.

To create an account on SOOQ AMAL:

• Visit the SOOQ AMAL website.
• Click on the “Register” button.
• Enter your phone number or email address and follow the prompts to verify your account.
• Once verified, you’ll be able to post ads, contact sellers, and make transactions.

To post an ad:

• Log in to your SOOQ AMAL account.
• Click on the “Post your Ad” button.
• Choose the category for your item (e.g., electronics, vehicles, etc.).
• Add a detailed description, price, and photos of the item.
• Select your location and publish the ad.

Posting an ad is free till 9 ads , but SOOQ AMAL may offer premium features for a fee, such as boosting your ad’s visibility or highlighting it for greater exposure.

To edit or delete an ad:

• Log in to your account.
• Go to your “My Ads” section.
• Select the ad you wish to modify or remove.
• Click on “Edit” to make changes or “Delete” to remove it completely.

You can contact a seller directly through the SOOQ AMAL platform by:

• Clicking on the ad you’re interested in.
• Using the contact options provided, such as phone number, email, or the “Chat” feature on the website or app.

To stay safe:

• Meet in a public, well-lit place when exchanging items.
• Avoid sharing personal or financial details over chat.
• Check the condition of the product before making payment.
• Trust your instincts and report suspicious listings to SOOQ AMAL.

Yes, you can negotiate prices with sellers. SOOQ AMAL allows you to message or call the seller to discuss and agree on the price.

If you encounter a problem with a transaction (e.g., fraud, misrepresentation of goods), you can report it to SOOQ AMAL’s customer support. While SOOQ AMAL itself does not directly handle disputes between buyers and sellers, it can assist with the process and provide guidance.

SOOQ AMAL primarily connects buyers and sellers but doesn’t facilitate direct payments. Payments are typically made in person, although some sellers may accept online payment methods or offer delivery services that include payment options.

SOOQ AMAL operates in OMAN, KUWAIT, QATAR, SAUDI ARABIA, UAE and BAHRAIN.

If you’ve lost access to your SOOQ AMAL account:

• Click on “Forgot Password” on the login page.
• Follow the instructions to reset your password via email or SMS.
• If you’re still unable to regain access, contact SOOQ AMAL customer support for assistance.

To report a listing:

• Open the ad.
• Click on the “Report” button (usually located near the ad or in the menu).
• Select the reason for reporting (e.g., fraud, misleading, inappropriate content) and submit.

Yes, SOOQ AMAL allows users to post ads for services, such as freelance work, tutoring, or repair services, in the appropriate category. However, the focus is primarily on products.